Are you planning to set up a hotel or presently operating one?
If you are starting, make it a point to purchase all your hotel supplies such as toiletries, do not disturb sign for the door, bedding, cleaning supplies in bulk from a credible hotel supplies store.
Just like any industry, the hotel industry has to face a lot of competition and are always under stress to enrich their guest’s experience and just like every industry, for the hotel to survive they must stay abreast with the latest trend and implement them to deliver supreme service. Order now and get free shipping on all orders over £300.
Technology is affecting every aspect of our life. No sector is unfazed by technology, same goes for the hotel industry where with an increasing number of consumers making use of digital platforms to make a reservation and read about hotels. Hotels have to embrace technology to enhance customer engagement.
Make sure to implement the following trends that can help you serve your guest better, enhance customer loyalty and stay relevant:
DIGITIZE ROOM SERVICE:
Gone are the days of greeting over check-in time and losing keys. There is an urgent need for seamless technology across platforms and devices. With the change in time, keys were replaced by swipe cards and now swipe cards have been replaced with app check-in. Digitizing room keys will eliminate a headache and chaos associated with keeping the keys safe. Another trending technology that can significantly impact your hotel’s operation and customer experience is implementing self-check-in. With self-check-in available on online portals, hotels give their guests avoid the long check-in process giving them the freedom to select room per preference, request amenities and more. This will escalate the guest’s satisfaction, enhancing the overall guest’s experience. Talking about mobile apps and customer’s experience, it is pivotal that your website has a responsive design so that it can quickly adapt to which screen size it is being viewed in.
ONLINE REPUTATION MANAGEMENT SOFTWARE:
Before purchasing anything online, we check what the previous buyers have to say about it and how was their experience with the said product. Same goes for customers looking for a hotel for an enjoyable stay. They will make sure to check every review platform, before making bookings and then only fix a particular hotel. Investing in a hotel online reputation management software would be a smart choice here as hotels can efficiently manage their reputation, on which depends the future of the hotel.
UTILIZING SOCIAL MEDIA:
You can not deny the power and influence of social media in our daily lives. Every day the number of social media user is escalating at a significant rate. Business across the world are leveraging it top yield higher profit. Hotels can make use of social media creatively to promote their hotels, services, and offers. They need to come up with ideas that help them attract more guests such as posting videos of room tour, putting stories of customers who stayed there, etc.
There are more such trends that you need to keep track of for excelling in the hotel industry. Every year certain trends are replaced while certain vanish in thin air, it is up to you to make the smart decision and implement those that contribute to enhancing the guest experience and your revenue.
